This problem occurs if you have changed
the default location for the Norton AntiVirus shortcuts
in the Windows Start Menu. Unfortunately, Symantec has
become as arrogant as Microsoft as they "expect" all
users will naturally and blindly adhere to "their standards".
In this case, Symantec's solution to this bug is simply "do
it their way".
See HERE for
Symantec's explanation and solutions.
Their way is not acceptable to me. I personally do not like all my programs to
be stacked up under All Programs in the Start Menu. I use subfolders to group
like applications together, thereby keeping my Start Menu "tidy". For example,
I have subfolders called Utilities, Internet Stuff, and Palm Stuff, among others.
I moved my Norton 2005 folder and its shortcuts under "Utilities".
There is an easy solution to this if you are comfortable editing the Registry.
There are also 2 workarounds that may work fine for you. If you don't feel comfortable
editing the Registry, then I recommend you choose one of these 2 options.
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(1) |
Norton's way - Move the shortcuts back
to their original location in your Start Menu. See the
link above to determine where that should be. It is based
on whether your NAV2005 came packaged as stand-alone,
with NIS, or with SystemWorks. Instructions are included
to move, or recreate the shortcuts where they want them. |
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(2) |
Open the Norton AntiVirus
Options menu and select Miscellaneous and uncheck Enable
Office Plug-in. This, of course, disables NAV2005's ability
to scan Office documents when you open them - a key feature
of an AV program, IMO. The hazard with disabling this
feature is NAV2005 will not automatically scan Office
documents you download, copy from another computer, or
media (floppy, CD) or save off as an attachment. You
will have to remember to scan the file manually.
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To fix this problem the right
way, that is permanently (or until a future update screws
it up again) you must edit the Registry.
WARNING: Using a
Registry editor incorrectly can cause immediate irreparable
damage to the operating system that may require a complete
re-install to correct. It is recommended you backup your
Registry before making any changes to it. Also, creating
a new "Restore Point" is advisable.
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Backing up the Registry in XP: |
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Go to Start, Run |
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In the text field, type: regedit |
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Click OK (or
hit Enter) |
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In the left panel, click
My Computer once to highlight |
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Click File, Export... |
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In the Export Registry
File window, click on the Desktop icon on the left side |
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In the File name text field
enter a file name, like NAV2005 and click Save. |
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Click File, Exit to close
the Registry Editor |
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NOTE: To restore
the registry: |
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Double-click the Registry
file you that you saved |
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Click Yes |
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To create a Restore
Point in XP: |
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Go to Start, All
Programs, Accessories, System Tools, System Restore |
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In the Welcome to
System Restore window, select the Create
a restore point radio button and click Next |
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Follow the prompts |
Now for the nitty
gritty! |
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Get the current location of your shortcuts |
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Right-click on Start and
click on Explore All Users |
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In the Right Panel, click
on Programs and |
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Drill down into your Norton
Antivirus folder |
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Note the address
TIP -
To view the Address Bar all the time, click View, Toolbars,
and check Address
Bar |
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Right Click once in the Address
Bar to highlight the entire address, |
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Click Copy to put the
correct location in the Clipboard's memory |
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Click File, Exit to close
the window |
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Edit the Registry
(The dangerous part!) |
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Open RegEdit (if still open
from above, skip this step) |
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Go to Start, Run |
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In the text field, type:
regedit |
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Go to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton
Antivirus |
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Double Click on the String
Value “ShortcutPath" |
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In the Edit String pop-up
window, the Value Data field should be highlighted |
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Right-Click in
the highlighted field |
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Click Paste to
replace the location with the correct location saved
in your clipboard |
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Note: |
If not highlighted,
just delete the text in the field and paste in the new
address |
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Click OK |
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Click File, Exit to exit
RegEdit |
