This is all that's necessary to set up your Windows Messenger & add my name as a contact. This part only needs to be done once.

Go to Start
All Programs
Find Windows Messenger and click on it.
Click sign in.
If it asks you to create a passport, just follow the instructions.
In the bottom half of the window, click Add a Contact
Enter

Each time you want remote assistance:
(we would be on the phone)

Open Windows Messenger,
Click on Actions
Click on Ask for Remote Assistance.
My email address should be available, select it.
I will receive the request and then we would get started.